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Customer Feedback

Activ enables you to engage more proactively with your customers and obtain useful information from them to provide you with a vital competitive edge.

Specific features include:

  • Easy-to-create web based questionnaires that are quick and simple for your customers to complete
  • Automatic notification of customer responses received
  • Automatic recording and analysis of customer responses
  • Automated summary reports with graphical presentation

Customers have found that by using the Customer Feedback tool they have been able to:

  • Demonstrate that their products and services have been improved based on real feedback
  • Capture testimonials from customers that can be used in marketing
  • Monitor quality and service and take actions that lead to greater customer satisfaction.