Activ enables you to engage more proactively with your customers and obtain useful information from them to provide you with a vital competitive edge.
Specific features include:
- Easy-to-create web based questionnaires that are quick and simple for your customers to complete
- Automatic notification of customer responses received
- Automatic recording and analysis of customer responses
- Automated summary reports with graphical presentation
Customers have found that by using the Customer Feedback tool they have been able to:
- Demonstrate that their products and services have been improved based on real feedback
- Capture testimonials from customers that can be used in marketing
- Monitor quality and service and take actions that lead to greater customer satisfaction.