Customer Feedback

Activ enables you to engage more proactively with your customers and obtain useful information from them to provide you with a vital competitive edge.

Specific features include:

• Easy-to-create web based questionnaires that are quick and simple for your customers to complete
• Automatic notification of customer responses received
• Automatic recording and analysis of customer responses
• Automated summary reports with graphical presentation

Customers have found that by using the Customer Feedback tool they have been able to:

• Demonstrate that their products and services have been improved based on real feedback
• Capture testimonials from customers that can be used in marketing
• Monitor quality and service and take actions that lead to greater customer satisfaction.